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"ERFUMADE Hand-Knit Products Return Policy: Seamless Guidelines for Your Satisfaction"

Returns Policy

Discover peace of mind with our hassle-free returns policy at ERFUMADE. If you find yourself less than delighted with your received goods, worry not – you have 14 days from receipt to initiate a return, ensuring the items are in their original, resalable condition. Start the process by completing our returns request form, and securing a returns authorization number crucial for the return process.

Please note, that return shipping costs are not our responsibility. Once your items are back with us, you're eligible for an exchange or refund, excluding the original postage and packaging costs. Keep in mind that we cannot refund or exchange items that show signs of wear, or washing, or are not in their original condition.

Follow these steps for a smooth return experience:

Complete the returns form and enclose it with your order.
Package your return securely, adhering to the outlined conditions.
Clearly mark 'Returned Goods' on the outer packaging.
For expedited service, consider Royal Mail Special Delivery/Courier (at your own expense).

Return to:

Returns Department
ERFUMADE
Mahmutbey Cad. Sakarya Çıkmazı Sok. Gül İş Merkezi No: 1 K: 4
Ofis: 43-44 34188 Şirinevler Bahçelievler / İstanbul

International Returns:
Ensure the 'Return Goods' option is checked on the customs declaration form. Declare the original export information, including the tracking number, to avoid import charges. Failure to comply may result in deducted charges from your refund.

Returns Terms and Guidelines:

All items must be unworn, unwashed, and have original tags/packaging.
Return shipping costs are your responsibility.
Items must be in original, resalable condition.
Package returns securely with a trackable, insured service.
Mark packages 'RETURNED GOODS' to avoid customs charges.
Refer to our Terms and Conditions for comprehensive return information.

Refund and Exchange Timeline:
Expect returns to be processed within 7-10 working days from receipt. Once processed and meeting the criteria, refunds are typically issued 24-48 hours later. Exchanges, provided items are in stock, usually reach you within 3-10 working days, location-dependent. Overall, anticipate up to 7 days for an exchange post-receipt. Your satisfaction is our priority at ERFUMADE.

Return Policy for Swimwear and Slippers

At ERFUMADE, we prioritize the health and hygiene of our customers. Therefore, we regret to inform you that returns are not applicable for swimwear and slippers. This policy is in place to uphold the highest standards of hygiene and ensure that every customer receives brand-new, unworn items in these categories.

We understand the importance of a satisfying shopping experience, and we encourage you to review sizing, styles, and product details carefully before making your purchase. If you have any queries or concerns regarding swimwear or slipper sizing, our dedicated customer support team is here to assist you in making an informed decision.

Thank you for choosing ERFUMADE. Your satisfaction and well-being are of the utmost importance to us.